How to Respond to Negative Customer Feedback on Social Media
Nowadays, if you're a business owner, your customers expect and demand an immediate response. Meet the answers to their prayers: social media networks such as...
customer feedback
7 Easy Ways to Get Great Customer Feedback
Thankfully, you don't have to spend a gazillion dollars on survey tools and consultants to figure out what your customers think about your products or services....
3 Steps for Transforming Negative Feedback Into Positive Results
Negative feedback is a little less obvious of a gift. It provides a map to the holy grail of greater retention, revenue and recognition. But...
How To Attract, Influence & Keep Customers
No business—small-, medium-, or corporate-sized—stays on top by being complacent. Increasingly and across many sectors, elevating revenues and income means more than just providing better...